Refund policy

Returns and refunds

We want you to love your posters. If something isn't right, here's how returns and refunds work at Posterly Studio UK.

Returns window

You can return posters within 14 days of delivery. To be accepted, the poster must be unused and undamaged, and returned in its original packaging.

How to return

Email sales@posterlystudio.uk within 14 days of delivery with your order number and the item or items you'd like to return.
We'll reply to confirm your return and tell you where to send it.
Pack the poster securely in its original packaging and send it back to us.

Return postage

For change-of-mind returns, you pay the return postage. We recommend using a tracked service so you have proof of postage. If your poster arrived damaged or misprinted, you don't pay anything (see below).

Refunds and processing time

Once your return arrives, we'll check it and email you to confirm. Refunds go back to your original payment method within 14 days of us receiving the returned item. Your bank or card provider may take a few extra days to show the refund in your account.

Damaged or misprinted items

If your poster arrives damaged or misprinted, email sales@posterlystudio.uk with your order number, a photo of the poster and a photo of the shipping label. You don't need to send the poster back. We'll send you a free replacement, or a full refund if you prefer. Refunds for damaged or misprinted items go back to your original payment method within 14 days of your claim being approved.

Custom prints

Custom prints made from your own image, and other personalised posters, are made specially for you. They can't be returned unless they arrive faulty or damaged. If they do, we'll replace or refund them as described above.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery without giving a reason. This doesn't apply to custom or personalised prints, which are made to your specification. If you cancel your whole order, we'll also refund the standard delivery charge you paid. These rights sit alongside your other statutory rights under UK consumer law, and nothing in this policy affects them.