Shipping & Returns
Everything you need to know about how we ship your posters and our hassle-free returns policy.
🚚 UK Shipping
- UK Tracked Delivery: Free tracked UK delivery on orders £20+ (after discounts). £2.99 under £20. With Buy 2 Get 1 Free, 3 A4 posters come to £21.58, so they ship free
- Express Delivery: £3.99 on any order. Choose it at checkout
- Dispatch Time: Orders dispatched within 1 to 2 business days
- Delivery Time: Typically 2 to 4 business days after dispatch
- Packaging: Posters are shipped flat in protective bubble envelopes
- Free Gift: Every order includes a free sticker and an exclusive 20% off code for your next order
🌎 International Shipping
- Europe: Available, calculated at checkout
- Rest of World: Available, calculated at checkout
🔄 Returns & Refunds
- 14-Day Returns: You can return unused, undamaged posters in their original packaging within 14 days of delivery
- How to Return: Email sales@posterlystudio.uk with your order number. We'll confirm your return and tell you where to send it
- Return Postage: You pay return postage for change-of-mind returns
- Damaged or Misprinted Items: Email sales@posterlystudio.uk with your order number, a photo of the poster and a photo of the shipping label. No need to send it back. We'll send a free replacement, or a refund if you prefer
- Custom Prints: Custom and personalised prints can't be returned unless they arrive faulty or damaged
- Refunds: Refunds go back to your original payment method within 14 days of us receiving your return (or within 14 days of approving a damage claim)
- Full Details: See our Refund policy. You also have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations, alongside your other statutory rights under UK consumer law
Questions? We're here to help! Email us at sales@posterlystudio.uk